Shipping & Returns Policy
What are the shipping options?
We currently offer shipping nationwide to 45 states. We unfortunately cannot ship to Mississippi, Kentucky, Utah, Arkansas & Alabama or any address outside of the United States.
What is the return/exchange policy?
We do not accept any returns or exchanges for wine or product at this time.
When will I receive my order?
Once we have received your order, you will receive a confirmation email and we will begin the process of shipping your wine. In-state orders are sent out within two business day and out-of-state orders are sent on Tuesday & Thursday each week.
Shipping within California takes approximately 2-3 business days to arrive. Shipping out of state takes 4 - 10 business days, depending on the address.
You will receive a tracking number via email once the order has shipped.
What do I do if I never receive an order I already placed?
If you placed an order but did not receive the confirmation email within the above timeframe, please email us at info@elvino.shop and someone will assist you.